Auto-Respond to Google Reviews
Let AI respond to your Google Reviews in your brand voice, associate reviews to contacts in your CRM, escalate negative reviews to customer service, and automatically share positive reviews to your social media.
Who This Is For
🏪 Small business owners that actively collect Google Reviews but struggle to keep up with timely, consistent replies
⭐ Brand managers focused on maintaining a strong, on-brand presence across review platforms
💬 Customer service teams striving to catch and resolve negative feedback ASAP
📣 Marketers looking to effortlessly turn positive reviews into promotional social content
Features
🤖 AI-Powered Responses – Craft responses in your brand's tone—friendly, professional, witty, or however you speak.
📇 CRM Integration – Automatically match review authors to existing CRM contacts—or create new ones—for better tracking.
😐 Negative Review Escalation – Enable early alerts to your customer service or support team for any flagged or critical reviews.
🔄 Automated Social Sharing – Share glowing reviews instantly—or on a schedule—across your social platforms (e.g. X, LinkedIn, Instagram).
🔒 Secure & Private – Data handled securely with encryption and best practices.
Requirements
An active paid account with Zapier, Make, or a similar automation platform (for connecting your apps).
A Google Business Profile account you can provide us with temporary, secure access to.
Temporary, secure access to your CRM (e.g., HubSpot, Pipedrive, Zoho) to link review authors to contacts.
Accounts and access credentials for any social networks you’d like to use for review sharing.
All shared access is temporary and used solely for setup and testing. Credentials are stored securely and removed immediately after project is complete.
Getting Started
Discovery Call – We learn your workflow and tech stack.
Integration Build – We set up AI answer templates, connect Google Reviews to your CRM and social channels via your automation platform.
Testing – We verify reviews are being answered correctly.
Training – You’ll get a short walkthrough so your team knows exactly how to use it.
Go Live – Begin sending smart replies, receiving organized customer insights, and automating social shout-outs without lifting a finger.
What You Get
✅ On-brand, AI-generated responses to your Google Reviews
✅ Reviewers matched to your contacts automatically.
✅ Fast escalation of negative feedback
✅ Rave reviews posted to your social media channels