We Built an AI Customer Support Chatbot for a Pilates Studio.

TLSx, a personalized pilates studio in Austin, TX, faced challenges in managing a high volume of inbound emails and text messages. Frequently answering the same questions led to inefficiencies and hindered their ability to provide timely and personalized customer service.

We built a sophisticated AI-powered website chatbot to streamline TLSx's customer service operations. Key features of the solution include:

• Dynamic FAQ Management: The chatbot references a knowledge table containing "Question" and "Answer" columns. When the chatbot encounters a question it cannot answer, it archives it for TLSx to review. TLSx can then add confirmed question/answer pairs to the master table with a single click, allowing for dynamic FAQ management.

• Email Analysis: The system analyzes incoming emails from Outlook for potential FAQs, ensuring the chatbot is continually updated with customer inquiries from multiple sources.

• Conversation Logging and Feedback Collection: Each conversation is logged, and feedback on the chatbot experience itself is collected to improve responses further.

Since implementing the chatbot, TLSx has reported improved response times and enhanced customer experiences. The chatbot effectively managed inquiries, allowing staff to focus on more complex customer interactions. The ability to collect feedback through the chatbot has provided valuable insights, further refining their customer service approach.